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How can we help?

Step-by-step guides and answers to the questions Gro creators ask most.

1. Account Registration

The registration process consists of 5 steps and takes approximately 3–5 minutes.

Enter your date of birth. The system will verify that you are at least 18 years old.

  • Success (18 years old or above) → proceed to Step 2.
  • Failed (under 18 years old) → registration cannot continue.

Enter a valid email address in the following format: name@domain.extension.

Email format requirements:

  • The name and domain fields cannot be empty.
  • Spaces are not allowed.
  • The email cannot start or end with a dot (.) or hyphen (-).
  • Consecutive dots (..) are not allowed.

If the email format is invalid, an error message will appear and you will not be able to continue.

The system will send a verification link to the email address you registered.

  • Open the email and click the verification link.
  • A 60-second countdown will begin. After it expires, you will have the option to resend the verification code or change the verification email address.
  • If you resend the code, the previous code will automatically become invalid.

Create a password that meets the displayed requirements (minimum 6 characters).

Step 5 — Enter Your Personal Information

Section titled “Step 5 — Enter Your Personal Information”

Complete your personal information:

FieldRequirement
Date of BirthAutomatically filled from Step 1 — cannot be changed
EmailAutomatically filled — cannot be changed
Phone Number10–12 digits
AddressOptional. It will be saved to your profile and can be added at any time.

Once completed, your account has been successfully registered. 🎉

Didn't find your answer?

Contact our Customer Care team. Include your Gro account email plus your username and social media platform for faster help.