How can we help?
Step-by-step guides and answers to the questions Gro creators ask most.
INFORMATION
Step-by-step guides for Gro creators.
1. Account Registration
The registration process consists of 5 steps and takes approximately 3–5 minutes.
Step 1 — Enter Your Age
Section titled “Step 1 — Enter Your Age”Enter your date of birth. The system will verify that you are at least 18 years old.
- Success (18 years old or above) → proceed to Step 2.
- Failed (under 18 years old) → registration cannot continue.
Step 2 — Enter Your Email
Section titled “Step 2 — Enter Your Email”Enter a valid email address in the following format: name@domain.extension.
Email format requirements:
- The name and domain fields cannot be empty.
- Spaces are not allowed.
- The email cannot start or end with a dot (
.) or hyphen (-). - Consecutive dots (
..) are not allowed.
If the email format is invalid, an error message will appear and you will not be able to continue.
Step 3 — Verify Your Email Account
Section titled “Step 3 — Verify Your Email Account”The system will send a verification link to the email address you registered.
- Open the email and click the verification link.
- A 60-second countdown will begin. After it expires, you will have the option to resend the verification code or change the verification email address.
- If you resend the code, the previous code will automatically become invalid.
Step 4 — Create a Password
Section titled “Step 4 — Create a Password”Create a password that meets the displayed requirements (minimum 6 characters).
Step 5 — Enter Your Personal Information
Section titled “Step 5 — Enter Your Personal Information”Complete your personal information:
| Field | Requirement |
|---|---|
| Date of Birth | Automatically filled from Step 1 — cannot be changed |
| Automatically filled — cannot be changed | |
| Phone Number | 10–12 digits |
| Address | Optional. It will be saved to your profile and can be added at any time. |
Once completed, your account has been successfully registered. 🎉
Bantuan via WhatsApptext bawah kalo perluDidn't find your answer?
Contact our Customer Care team. Include your Gro account email plus your username and social media platform for faster help.